As technology continues to evolve, understanding proper business etiquette becomes increasingly complex. Initially, we had to navigate the difference between speaking in person versus over the phone. With the introduction of messaging platforms like Slack, Microsoft Teams, and Google Chat, it’s easy to become too informal, forgetting these channels are business communication tools. To address this, etiquette expert Lizzie Post shares insights from her book, “Emily Post’s Business Etiquette.”
When using messaging channels, envision them as in-person meetings focused on specific projects or tasks. Stay on topic as veering off can distract and disrespect others. It’s essential to manage how your status appears to others and respect their statuses to determine an appropriate response time, as many systems allow status updates.
Involving only necessary participants and thoughtfully labeling channels can prevent distractions and maintain clarity and organization. Keep messages concise; for lengthy discussions, opt for meetings or emails. No one appreciates a lengthy, unformatted message when an attachment or clear document would suffice. If private conversations occur, ensure the main channel is kept informed.
Following multiple channels can feel overwhelming, akin to keeping up with various conversations simultaneously. Utilize features like ‘save for later’ to manage follow-ups effectively. Creating a respectful environment on these platforms contributes significantly to a positive workplace culture.
Even in seemingly private channels, conversations can become public as others join or as the discussion is referenced later. Always convey sensitive information through more secure, private means to protect confidentiality.
These platforms enable remote teams to stay connected, and by maintaining civility and care in these spaces, we nurture supportive and collaborative work environments.
